Who We Are
Our website address is: https://thesingaporeshawl.com. The Singapore Shawl™ is operated by The SG Shawl Pte. Ltd. (UEN: 202436568M), a private limited company registered in Singapore, founded in 2003 by Shelley Siu.
We are fully committed to complying with the Personal Data Protection Act 2012 (PDPA) of Singapore. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data.
For any personal data protection queries, consent withdrawal, or access requests, please reach out to our Data Protection Officer via WhatsApp at +65 97957932 →
1. Collection, Purpose & Consent
We collect personal data only when you voluntarily provide it to us when placing an order, making an inquiry, or communicating with us via WhatsApp. Personal data collected may include your name, contact phone number, delivery address, and order preferences.
In accordance with the PDPA, by voluntarily providing your personal data for an order or inquiry, you consent to us using this information strictly for the following purposes:
- Processing and fulfilling your orders.
- Verifying PayNow bank transfer transactions (UEN: 202436568M).
- Arranging local hand delivery, postal delivery, or self-pickup logistics.
- Responding to customer service inquiries and order updates.
2. Accuracy, Protection & Security
We take reasonable administrative and technical precautions to safeguard your personal data against unauthorized access, collection, use, disclosure, or modification:
- No Banking Credentials Stored: Payments are processed externally via PayNow. We do not request, collect, or store sensitive banking passwords, credit card numbers, or financial account details on this website.
- Data Accuracy: We rely on the accuracy of the personal data you provide. You may update your contact information with us at any time via WhatsApp.
3. Disclosure & Third-Party Sharing
We value your trust and do not sell, rent, or trade your personal data to third parties for marketing or commercial gain. Disclosure of personal data is limited strictly to:
- Designated delivery and postal personnel solely to fulfill order dispatches.
- Relevant regulatory, law enforcement, or statutory authorities in Singapore when required by law.
4. Retention & Limitation of Data
We retain personal data only for as long as necessary to fulfill the operational, record-keeping, statutory, accounting, or legal requirements of The SG Shawl Pte. Ltd. Once personal data is no longer required, it is securely deleted or anonymized.
5. Your Rights: Access, Correction & Withdrawal of Consent
Under the PDPA, you hold the following rights regarding your personal data:
- Access & Correction: You may request a copy of the personal data we hold about you or request corrections to your information.
- Withdrawal of Consent: You may withdraw your consent for us to collect, use, or disclose your personal data at any time by contacting us via WhatsApp. Please note that withdrawing consent for order fulfillment may prevent us from completing your purchase or delivery.
6. Cookies & External Links
Our website utilizes standard temporary session cookies to ensure proper site navigation. These cookies contain no personal data and expire when you close your browser. If you interact with embedded content from third-party sites, those external sites operate under their own independent privacy and cookie policies.
Cookies & Analytics
Our website uses cookies to optimize your browsing experience and ensure smooth navigation.
- Temporary Session Cookies: If you visit our site, temporary cookies may be set to determine browser compatibility. These contain no personal data and expire when you close your browser.
- Embedded Content: Articles or product listings on this site may include embedded content (e.g., images or videos). Embedded content from third-party websites behaves in the exact same way as if you visited those external websites, which may collect data or set cookies independently.
How Long We Retain Your Data
Transaction records and order-related WhatsApp communications are retained for standard business record-keeping, accounting, and legal compliance purposes[cite: 1].
What Rights You Have Over Your Data
You may request to view, update, or erase any personal contact information we hold about you by reaching out to us via WhatsApp[cite: 1]. This does not include any data we are required to retain for administrative, legal, tax, or security purposes[cite: 1].
Data Protection & Sharing
We value your privacy. We do not sell, rent, or trade your personal information to third parties. Customer details are shared only with relevant delivery personnel solely to facilitate order dispatch[cite: 1].